Terms of Service

Acceptance of Terms

By accessing or using CleaningMetrics (“Service”), you agree to be bound by these Terms of Service. If you do not agree to these Terms, you may not use the Service.

Description of Service

CleaningMetrics is a subscription-based web application providing business analytics and performance dashboards designed for residential cleaning companies. The Service provides tools for tracking bookings, customers, revenue, expenses, profit, churn, and retention metrics. CleaningMetrics is licensed, not sold. Access is granted on a limited, non-exclusive, non-transferable basis for active subscribers only.

No Guarantee of Results

CleaningMetrics provides analytical and reporting tools only. We do not guarantee increased revenue, profitability, or any specific business outcome as a result of using the Service.

Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials, ensuring the accuracy of data you enter, and all activity that occurs under your account. You agree not to share, duplicate, resell, or distribute access to the platform.

Subscription & Billing

• Subscriptions are billed on a recurring monthly basis through Stripe
• Your subscription auto-renews unless canceled before the next billing cycle
• We may modify pricing with advance notice; continued use of the Service after a pricing change constitutes acceptance of the new pricing
• Failure to maintain an active subscription will result in suspension of access to the Service

Service Modifications

We reserve the right to modify, update, suspend, or discontinue any part of the Service at any time, with or without notice.

Cancellation & Refund Policy

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing cycle. No partial-month refunds will be issued.

Data & Privacy

• We do not access, store, or sell your personal client marketing data
• We do not use user data for advertising, profiling, or resale
• You are responsible for the accuracy and legality of the data you enter into the Service
• For full details on how we handle your data, please see our Privacy Policy

Intellectual Property

All system architecture, processing logic, dashboard designs, and code are proprietary intellectual property of CleaningMetrics. Unauthorized copying, reverse engineering, distribution, or resale of any part of the Service is strictly prohibited.

Prohibited Use

You agree not to:

• Attempt to copy, extract, or reverse engineer the underlying logic or code of the Service
• Use the Service for any unlawful purpose
• Interfere with or attempt to compromise system security or integrity
• Attempt to bypass, circumvent, or disable subscription controls or access restrictions

Enforcement

We reserve the right to suspend or terminate any account that violates these Terms, at our sole discretion and without prior notice.

Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

CleaningMetrics shall not be liable for:

• Business decisions made based on data displayed in the Service
• Loss of revenue, profits, or business opportunities
• Data inaccuracies resulting from information provided by the user

In no event shall our total liability exceed the amount you paid to CleaningMetrics in the three (3) months immediately preceding the event giving rise to the claim.

Indemnification

You agree to indemnify and hold CleaningMetrics, its officers, employees, and affiliates harmless from any claims, damages, losses, or expenses arising from your use or misuse of the Service or violation of these Terms.

Changes to Terms

We may update these Terms of Service from time to time. Continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, United States, without regard to conflict of law principles.

Contact

If you have any questions about these Terms of Service, please contact us at support@cleaningmetrics.com.